Upfront project scope definition is critical. However, it is unrealistic to expect that once a project is defined, the project will not change in scope, cost, or schedule. Change is inevitable. So, change has to be embraced and properly managed. Agreeing to how changes will be handled is an important part of scope definition and contract negotiations.

The key to design is to "see" the project through the customer's eyes.

As a consultant, I am fortunate to work in many different industries on various projects involving all types of customers and contractors.

Saving energy starts with expectations about cost and doing the obvious.